HDFC ERGO General Insurance Company, India’s leading private sector general insurer, is proud to announce a landmark initiative with revamp of its core operational business processes. Leveraging new-age technological capabilities offered by Duck Creek platform, this marks a significant milestone in the organisation’s journey towards the commitment of a ‘Digital First’ insurer, with large operational capabilities.
With the deployment of this cutting-edge technology, the insurer will now be equipped to offer enhanced seamless and intuitive experiences to customers and provide better hyper-personalised insurance solutions. Besides, this new-age technology will facilitate making insurance more affordable and accessible to a larger segment of the customers with the roll-out of customised products and tie-up with new-age insurtechs, thereby enabling the insurer to reach out to newer customer segments. This landmark move will help the insurer to build an ecosystem enabling integration with a leading third-party insurtechs through API, allow to offer hyper personalised products and services to the customers, and provide seamless claims experience, all supported by its own engineering team.
Commenting on the adoption of the system, Parthanil Ghosh, Director and Chief Business Officer, HDFC ERGO General Insurance, said, “As a leading non-life insurer of India, who is also committed to offering superior and hyper-personalised solutions to our customers with new-age digital solutions, we understand the importance of adapting to an advanced technology platform. Hence with an aim to deliver more value to our customers in an ever-evolving world, we began this journey with Duck Creek a year and a half back, and today we are happy to announce our next step of implementation of this platform. The robust power of this new platform enables us faster go-to-market capabilities, customised offerings, improved efficiencies, and enhanced data security. We are confident that this new initiative will help us in addressing the evolving needs of our customers with innovative and customised solutions, and contribute towards the regulator’s vision of making insurance affordable and accessible of citizens of India.”
