In a significant push towards fulfilling its commitment to offer end-to-end premium experience to users, Xiaomi, a global technology leader, has introduced Xiaomi Priority Club. Crafted to enhance consumer experience across touchpoints, Xiaomi Priority Club will offer a host of benefits that enable a seamless ownership and service experience while supplementing the unmatched brilliance of Xiaomi products.
Xiaomi is revolutionizing customer experience by offering exclusive benefits designed to elevate every aspect of the consumer journey. With priority online appointments and expedited service at service centres, members can expect swift resolutions to their concerns, ensuring minimal disruption to their lives. Complimentary pick-up and drop services for mobile repairs eliminate the hassle of maintenance, while the guarantee of a 2-hour repair or standby device ensures uninterrupted connectivity. Regular half-yearly health check-ups and software updates keep devices in peak condition, optimizing performance.
Muralikrishnan B, President, Xiaomi India said “Throughout our 10 years in India, we’ve continually evolved to meet the changing needs of our aspirational users. The commitment to deliver end-to-end premium experiences goes beyond just bringing flagship products. Xiaomi Priority Club extends our efforts in elevating our service standards and reiterates our core focus on customer satisfaction. With this, we are ensuring that every interaction with Xiaomi is nothing short of exceptional.”
Additionally, members can enjoy the convenience of prompt callbacks from customer support and direct chat access to knowledgeable agents, bypassing automated systems for a more personalized and tailored experience. These offerings collectively enhance the customer journey, reaffirming Xiaomi’s commitment to providing exceptional service and support to its valued consumers.
In the first phase, the Xiaomi Priority Club service is being rolled out to Xiaomi’s premium smartphones, including the recently launched Xiaomi 14 Series – Xiaomi 14 Ultra and Xiaomi 14. The benefits will also be available for Xiaomi 13 Pro, Xiaomi 12 Pro, and Mi 11 Ultra.
